![]() We do not read any of your team’s messages, aside from commands related to the app. Our integration for Slack requests the minimum permissions required to show open pull requests, create channels for code reviews, and notify team members of work that needs attention. ![]() You will be redirected to Slack where you can choose your workspace and review permissions before installing the app. Select the Connected apps tab in the navigation menu and click Connect Slack. Next, connect Slack from your organization’s settings. If you’re new to, you will need to first create an account and connect to your GitHub organization. Type /software_help to get help with the app. View information about and tips for getting the most out of our app for Slack. Type /standup to begin drafting a standup message. You can edit your message before sending it. StandupĪutomatically generate a message with your open and merged pull requests from the previous day. You will also be prompted to connect your personal GitHub account. Type /connect_accounts to create a account or connect an existing one. If you do not currently have an account, you will be prompted to create one with GitHub. This step is required to generate a standup message and mention team members in notifications. Connect accountsĬreate a account and connect GitHub and Slack. Type /pull_requests to view open pull requests. Start a group review in a new channel or merge pull requests on GitHub. Learn more about how you can configure your Queue in Setting up a Slack Queue.See a list of your organization’s open pull requests, including their age, status, author, and link to GitHub. ![]() Your Request Channel configuration is based on how you've configured the Halp Queue that the Request Channel is connected to. A confirmation message will appear, letting you know your new Request Channel is ready, along with the name of the Queue it has been mapped to.Īny user who is a member of this Request Team will be able to create a ticket via the Assist slash commands ( /assist, /helpdesk, and /support) or using □ emoji (if you've enable all users to create tickets from emoji reactions in your General Settings) Request Channel Configuration.In other words, when users come to this channel looking for help, and a ticket is created, which Queue should that ticket land in? You'll receive a private message in the Slack channel from Assist (as seen below) asking you to select the Queue this Request Channel should be mapped to, then click "Save".Select (or create) a public channel in Slack where you would like requesters to go when seeking help.If your team currently only receives requests for help through email, direct messages, and/or ticket portals, Option 1 on this doc might be better suited to your companies work style. If you don't already have this type of usage in Slack, this might create more confusion in the early days. This would be a perfect place to add Assist and setup a Request Channel. For example, you might have an IT Support channel where everyone goes to get IT Support. In these cases, it's already a norm for people go to specific channels seeking help. Tips for success Request Channels work best for orgs that already utilize cross-functional, public Slack channels where anyone can ask certain teams for help.
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